Knowledge base | merchline

How do I cancel or update my shipment?

Once an order has been successfully placed, it then moves to processing and product changes can no longer be made as the order is being packed and prepared for shipment. 

We have a very small window to make shipping address changes. If you find your shipping address is incorrect please email customer support right away with the correct address and we can update that if we are still able to. 

Once an order is marked shipped, it is unable to be updated.

If the package is undeliverable as addressed is will be sent back to us as a 'return to sender'. Once we receive the package, we will reach out to you requesting an updated or alternate address and the package will be re-shipped to you with no additional cost.