Knowledge base | merchline

Why am I being charged duty or taxes when I received my order?

Regarding customs fees (DUTY & VAT taxes), we do all that we can to alleviate any potential taxes they may be billed by the destination country when shipping orders, but any international customs or duties fees that may potentially be levied on your parcel is a decision made by the specific local post office(s) at the destination country, and is a scenario that is beyond our control. In many cases, duty fees are not charged on shipments, but again, if they are, it is something we have no control over.

These fees are not included in the shipping price of your order. These fees are calculated at the locals post office(s) destination, and must be paid upon delivery. Depending on the country, different fees will apply. 

Merchline is based in the USA. All orders are processed in US dollars.