What is your returns & exchanges policy?
Merchline has a policy of free returns. If you are not 100% satisfied with your items, you may return your order for a refund on all eligible merchandise (Original shipping charges are non-refundable). Our return policy is effective for up to 60 days from when the order is fulfilled.
We want you to have the best experience when shopping online with us, so if for whatever reason you’re not happy with your purchase, please follow the easy steps below to place a return or exchange:
• Step #1 - Select the storefront your order was placed from in the button below to begin your return through our returns portal, which we'll be able to automatically generate a return label for you:
Or, you may contact us via email to send us a request for a return label (be sure to include all pertinent info: billing name, full order number, and list of items[s] you would like to return)
• Step #2 - We will email you a pre-paid return shipping label
• Step #3 - Package items for a return and include a copy of the packing slip
* International Orders
We are unable to provide our international customers with a pre-paid return label (dang!). As a result, we ask that you cover the cost of the return shipping. We will refund the order in full with the exception of the original shipping cost.
* The "Fine Print"
Returned items must be unworn / unwashed, undamaged, in a re-sellable condition and in any applicable original packaging (not having original poly bags is ok). All music items must be unopened and in original packaging. *Our one exception for music purchases is that all sales including digital content are final. If a physical album contains a digital download include, it is also unable to be returned.
Once our warehouse receives your return, it can take 7 - 10 days for us to inspect, process and refund your purchase. After the return has been approved, credit card refunds usually take 1 - 2 business days to be processed by your bank. We will send a notification when that happens.
What if I received incorrect or defective product with my order?
Doh! Obviously, if you received a wrong or defective item with your order, we will be sure to make it right. Please contact us at firstname.lastname@example.org , and we will issue a printable shipping label to return the wrong item(s) back to us, and get you your correct order in full at no cost to you. While we strive for perfection, know that mistakes do happen on rare occasions, so we appreciate your patience when this happens.