Once an order has been successfully placed, it then moves to processing and changes/cancelations can no longer be made as the order is being packed and prepared for shipment.

There is a very small window of time to cancel or to make shipping address changes to an order before it moves to processing. If you notice that your shipping address is incorrect, please email customer support right away and provide the correct address; if we're able to, we will gladly update the address accordingly. 

Once an order has been marked shipped, it is unable to be modified in any way.

If the package is undeliverable as addressed it will be sent back to us as a 'return to sender'. Once we receive the package, we will reach out to you with a solution.